Latest Delivery Information

Our website and warehouse are currently operational until further notice. We are now shipping orders out every working day and using DPD Local as our only courier. They provide a next working day contact-free delivery service. We are only shipping out stocked product line which allows us to reduce handling times during the COVID-19 outbreak.

The DPD contact-free delivery process includes photo capture for proof of delivery. You will not be asked to sign the handheld devices and the delivery driver will take a photo of the parcel at the point of delivery.

For those who are self-isolating, DPD also have a number of options available. Once you have placed your order using DPD, you will receive tracking information with options that include: setting delivery preferences on the DPD app or leaving a note on your front door to inform DPD where to leave your parcel.

Latest DPD updates can be found on their website here.

Our trade counter remains closed since the 23rd March as we are actively following the Governments COVID-19 guidelines.

We are reviewing our operations on a daily basis and are contactable by email: [email protected]

Keep strong & stay safe.

Chris Horridge, Marketing Director

Free Delivery

During this period we will be shipping out all orders with DPD Local

Applies to orders over £60 including VAT. If the order is below £60 a delivery charge of £6 will be added. See delivery zones below for Scottish Highlands and International shipping. This applies to orders up to 30 kg in weight, please contact us for bulk orders. Providing the goods are in stock you should expect them within 2-3 days on our standard service, or we have next day delivery options available. 

We have live stock levels available on every product, non stocked items are available on a short lead time. If the item is out of stock you will get an email informing you that the items have been placed on back order.

Next day deliveries get priority over standard or free deliveries. If you don't get your delivery next day, your delivery charge will be refunded on request. If we are out of stock of any items we will try to get them sent direct from the manufacturer whenever possible. Some manufacturers won't ship direct and some will only ship to businesses. Please check with us for really urgent orders and we advise on a case by case scenario.


We now use DPD Local for all of our deliveries. If you leave your mobile number you will get a text to confirm the delivery date on the day before the delivery. On the day of the delivery you will get a text that issues you with a 1 hour delivery slot and the option to deliver to a drop-off location if you're not going to be home.

Delivery Zones

Zone 0: Standard UK mainland areas. Free delivery on orders over £50 excluding VAT.

Zone 1: See map and list below or image above. Delivery is charged at £11 excluding VAT. This is for a 2 day service.

  • Scottish Highlands, areas which we class as zone 1 are post codes: AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-32, IV33-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30, PH31-41, PH49-50
  • Scottish Islands: HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA30, PA32-34, PA41-49, PA60-78, PH42-44, ZE1-3
  • Northern Ireland
  • Republic of Ireland
  • Isle of Man
  • Isle of Wight
  • Channel Islands; Guernsey & Jersey.
  • Belgium
  • France
  • Germany
  • Luxembourg
  • Netherlands

Zone 2: See list below. Charged at £14 excluding VAT.

  • Austria
  • Denmark

Zone 3: See list below. Charged at £25 excluding VAT.

  • Czech Republic
  • Italy
  • Slovakia
  • Spain

Zone 4: See list below. Charged at £30 excluding VAT.

  • Estonia
  • Finland
  • Hungary
  • Slovenia
  • Poland
  • Portugal
  • Sweden

Zone 5: See list below. Charged at £40 excluding VAT.

  • Bosnia
  • Bulgaria
  • Croatia
  • Greece
  • Iceland
  • Latvia
  • Lithuania
  • Romania
  • Serbia

Zone 6: See list below. Charged at £60 excluding VAT.

  • Norway
  • Russia
  • Switzerland (due to export charges)
  • Ukraine

Cut Off & Delivery Times

If your order is placed before 3PM Monday to Thursday and before 2PM on Friday it will usually leave on a next working day delivery service. As long as the full order is in stock, we have live stock on our website which allows you to check stock as you're ordering. If we are out of stock of any items you will receive notification by email. If the items are delayed by longer than a week then we will notify you of this.

Next day delivery is classed as next working day and doesn't include Saturday or Sundays.


International customers can insert their VAT numbers and get VAT exemption in the check out screen. 

Copyright © 2020 Downlights.

 -   +