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Returns

Returns & Cancellations

If you’re not satisfied with your goods and would like to return them, we will accept them back at the customer's expense. All goods must be returned in 100% resalable condition and within 30 days. Resalable condition includes no markings on the wires or terminals and no damage to the packaging.

To cancel your order please contact us immediately as we process and ship 90% of orders immediately, we're fast!

How to Return

Please contact us to obtain a returns reference preferably by email at: sales@downlights.co.uk or fill in your own returns form here. We recommend returning goods using a recorded delivery method. Alternatively we can arrange collection which is chargeable at £14 excluding VAT for zone 0.

Refunds

Refunds will be issued within 14 days of receipt of goods. Refunds of delivery costs will not be issued unless the products are defective.

Shortages & Damaged Goods

Shortages and damaged goods must be notified within 48 hours preferably by email to sales@downlights.co.uk or Tel: 01706 868343.

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