Hi, I am interested in Metal Back Box 1 Gang 16mm Click Scolmore SKU WA092, does the product actually match the product image on the page, I have hunted high and low for the one just like the image but every supplier I have asked so far the product is actually different, thanks
Question by: Andrew Mason on 12 Nov 2023, 17:27
This is their stock image and these back boxes are pretty standard.
Answer by: Mathew Smith (Admin) on 15 Nov 2023, 09:10
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Free Delivery
Applies to orders over £50 excluding VAT. If the order is below £50 a delivery charge of £5 +VAT will be added for a 1-3 day tracked service.
Guaranteed next working day deliveries are available for £7 +VAT and free for orders over £150 +VAT. See delivery zones below for Scottish Highlands and International shipping zones. This applies to orders up to 30kg in weight.
Click & Collect
You can collect your order from our warehouse which is located at Unit 4A Buckley Rd Ind Est, Buckley Road, Rochdale, OL12 9EF.
Our warehouse opening hours are:
Monday to Thursday: 8AM - 5PM
Friday: 8AM to 4PM
Saturday: 9AM to 12PM
Courier & Tracking
We use DPD Local for all of our deliveries apart from heavier palleted goods. If you insert your mobile number at checkout, you will receive a text message to confirm your delivery date the day before the delivery. On the delivery day you'll receive further text updates including a 1 hour delivery slot. If you're not available you can arrange a different date or alternative drop-off point with DPD. Tracking information and order updates will also be available in your customer order area.
COVID-19
DPD Local provide a contact-free delivery service. Our warehouse and delivery network will remain open. This includes lock downs.
Export Information & Brexit
We're proud to offer a worldwide delivery service to any location in the known universe. Simply input your delivery details in the checkout and the shipping costs and relevant taxes will be calculated. A breakdown of delivery costs and zones can also be located below.
Delivery Zones
Zone 0
Standard UK mainland areas. Free delivery on orders over £50 excluding VAT.
Zone 1 UK
Charged at £7 excluding VAT and free on orders over £150 excluding VAT. Includes the following areas:
Channel Islands; Guernsey & Jersey (please select these from the Country list (not UK)
Isle of Man
Isle of Wight
Northern Ireland
Scottish Highlands, areas which we class as zone 1 are post codes: AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-32, IV33-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30, PH31-41, PH49-50
If your order is placed before 3PM Monday to Thursday and before 2PM on Friday it will usually leave on a next day delivery service. This is providing that all of the items are in stock, we have live stock data on each product on our website. If your order is particularly urgent please choose the next working day option or part shipment option were we ship the items we have in stock and send the rest when they arrive. These as a guaranteed delivery services, if your delivery doesn't arrive, we'll refund the delivery charge. We prioritise next day deliveries over standard orders and will contact you if any goes wrong with the order.
If we are out of stock of any items you will receive a notification by email. If the items are delayed by longer than a week then we will notify you of this. We can also arrange for direct shipments from some of our manufacturers, if we are out of stock and you need something urgently please contact us and we will offer the fastest delivery options.
Next day deliveries are classed as next working day and don't include weekends. We also offer Saturday AM and Saturday all day services which are available at the checkout for zone 0 addresses. A Sunday service is also available on request, or you can place a Saturday delivery and change the delivery date directly with DPD via their App after you receive your tracking information.
Returns can now be generated within the customer order area here. Simply select your order from the dropdown menu along with a reason for return. Your return will then get processed quickly and efficently. Alternatively email us at: [email protected] with your order number and reason for return and we'll send you a returns authorisation form.
Returns & Cancellations
If you’re not satisfied with your goods and would like to return them, we will accept them back at the customer's expense. All unwanted goods must be returned in 100% resalable condition and within 30 days. Resalable condition includes no markings on the wires or terminals and no damage to the packaging.
To cancel your order please contact us immediately as we process and ship most of orders immediately, we're fast!
How to Return
Please log-in to your account and follow the simple process to generate a returns request. Or email our team at: [email protected]. We recommend returning goods using a recorded delivery method.
Refunds
Refunds will be issued within 14 days of receipt of goods. Refunds of delivery costs will not be issued unless the products are defective.
Shortages & Damaged Goods
Shortages and damaged goods must be notified within 48 hours preferably by email to [email protected] or Tel: 01706 868343.
